We hope to answer your every query. If you don’t find your answers, contact us and we’ll get back as soon as possible.
| Questions | Answers |
| What are the delivery charges? | All deliveries placed with Srishti are FREE OF COST. |
| Do you offer free shipping? | Yes, we do. |
| What delivery options do you offer? | We deliver all our products through our courier partners. |
| Can I change my shipping address after placing my order? | No, you cannot. |
| What do I do if there are damaged or missing items upon delivery? | You have to report the damage on the product within 48 hrs of receiving the order. Our team will help you with the replacement. |
| Do you ship Internationally? | No, we do not. |
| Questions | Answers |
| How can I track my order? | Order details with the shipment tracking will be sent to your Email and mobile as a text message. |
| How do I cancel my order? | You can cancel your order in our website before the product is dispatched. There will be no cancellations after the product dispatch. |
| Where is my order confirmation? | You will get the order confirmation through mail and SMS once payment is done. |
| How do I return or exchange an Item? | As per our company policy, goods once sold cannot be taken back. Items can be exchanged only on the condition that there is a manufacturer's defect with the product. |
| I want to return my item. Do I have to pay for shipping? | As per our company policy, goods once sold cannot be taken back. |
| Questions | Answers |
| What payment methods do you accept? | Credit/Debit card, Internet Banking, G-pay |
| Is Cash-On-Delivery (COD) available on my order? | No, COD is NOT available. |
| Do you sell Gift cards? | Yes, we do. |
| How can I redeem my Gift card? | You can use the GIFT CARD VOUCHER on your checkout page to redeem the value of the Gift card. |
| Experiencing problems paying? | Contact Srishti Customer Care's toll free number. Our team will help you out. |
| Questions | Answers |
| What is Srishti’s Warranty policy? | All the warranties are as per the Manufacturers Regulations. |
| Do you handle service & repairs for the products sold in your site? | Yes, we do. You can contact our service centres spread across the country from our site. |
| I received an item that is damaged or has missing parts. What can I do? | Call or Email Srishti Customer Care within 48 hrs of receiving the package. |
| How do I send my product for service? | You can either courier your products after talking to the service team or you can drop them in directly at one of our service centres. |
| Questions | Answers |
| How soon will an item that is Out of Stock be available? | Contact our team and the availability will be informed based on the product. |
| How can I find out if you'll be getting more stock of a product I want? | Write to our customer service to get details on the stock. |
| If I preorder an item, can I cancel the order prior to shipping? | Yes, you can. |
| Do all your products come with warranties? | Yes, they do as per manufacturers' warranties. |
| Questions | Answers |
| Do you offer student discounts? | Yes, we do. |
| My Discount code didn't work? | Contact Srishti Customer Care. |
| How do I earn Srishti’s reward points? | By making purchases through our site. Every order will carry certain reward points based on the order value. |
| How do I view my reward points balance? | The reward points balance can be viewed in the customer's account in the Srishti site. |
